Does your body language have an impact on whether you close the sale or get the job offer? You bet it does. And in ways that might surprise you.
Emails can be sent across the world in a matter of seconds but that doesn’t mean effective messages take no time at all. To deliver results with offshore team members, project managers must actively work at understanding how their own background influences their methods and behavior.
Whether you are standing in line in the cafeteria or walking across the office lobby, you run into people who want to hear what you are working on. It helps to be prepared for these ad-hoc encounters and view them as informal opportunities for building credibility and relationships.
Apart from the stage fright that many of us feel, presenting to a large audience is usually easier than presenting or facilitating for a small group.
In many ways, presenting to a small audience is more challenging than presenting to a large group (stage fright aside). In my experience, you can expect more detailed questions with a small audience.
The other day I walked through a hotel lobby and saw the common scenario of two business people looking at a laptop displaying a bar chart. Most business presentations—whether for an audience of one or one thousand—contain charts and tables.
Tom Truly is project manager on a project that has recently missed a deadline and lost a key customer. Sarah, the project sponsor, has called a meeting to discuss progress. Sarah has been under pressure from senior management to "fix" the high-visibility project. She is angry that Tom didn't inform her in advance about the [...]
In the first part of this series I explored what makes a good stakeholder interview in general. In this article, I will write about how to use open questions, sketches and thinking out loud during stakeholder interviews. These techniques from the fields of usability and user experience can make interviews with project stakeholders more effective. Let's [...]
Journalists are experts at interviewing people. However, we can all benefit from better interview techniques. A good interview helps us understand expectations, gain insights and win people for our cause. For project managers, interviewing is an important technique for clarifying stakeholder requirements. Software developers should read Scott Ambler's essay on interviewing techniques for Agile Modeling. [...]