In Part 1 of Keeping Stakeholder Relationship on Course you identified your stakeholders, analyzed their impact and set an influence strategy. Here I will discuss how to implement your influence strategy.
Managing stakeholder expectations can feel like steering a boat through rough seas. The “seascape” around the project is constantly changing. In this article I introduce an approach for managing stakeholders to maximize support and minimize interference.
In many ways, presenting to a small audience is more challenging than presenting to a large group (stage fright aside). In my experience, you can expect more detailed questions with a small audience.
In the first part of this series I explored what makes a good stakeholder interview in general. In this article, I will write about how to use open questions, sketches and thinking out loud during stakeholder interviews. These techniques from the fields of usability and user experience can make interviews with project stakeholders more effective. Let's [...]
Journalists are experts at interviewing people. However, we can all benefit from better interview techniques. A good interview helps us understand expectations, gain insights and win people for our cause. For project managers, interviewing is an important technique for clarifying stakeholder requirements. Software developers should read Scott Ambler's essay on interviewing techniques for Agile Modeling. [...]