Managing stakeholder expectations can feel like steering a boat through rough seas. The “seascape” surrounding your project is constantly changing. The project is moving full steam ahead under its own power. Corporate politics blow from different directions with varying intensity. Resource availability may buoy the project up or cause it to crash on the rocks. [...]
Part 1 of this article introduced a process for identifying stakeholders, analyzing their impact on the project and setting a strategy for each stakeholder group. Here I will discuss how to plan communication actions to influence stakeholders. Plan Communication Actions Once you have set a strategy for each stakeholder group, you need to identify communication actions [...]
In many ways, presenting to a small audience is more challenging than presenting to a large group (stage fright aside). In my experience, you can expect more detailed questions with a small audience.
In the first part of this series I explored what makes a good stakeholder interview in general. In this article, I will write about how to use open questions, sketches and thinking out loud during stakeholder interviews. These techniques from the fields of usability and user experience can make interviews with project stakeholders more effective. Let's [...]
Journalists are experts at interviewing people. However, we can all benefit from better interview techniques. A good interview helps us understand expectations, gain insights and win people for our cause. For project managers, interviewing is an important technique for clarifying stakeholder requirements. Software developers should read Scott Ambler's essay on interviewing techniques for Agile Modeling. [...]