Active Constructive Responding
How do you respond when someone tells you about something good that happened to them? Do you say “That’s great, congratulations!” while hurrying to your next meeting? If so, you are missing opportunities to build your relationships.
The (Ugly) Truth about Feedback
Why are we allergic to feedback? Because we often perceive feedback as (well-intentioned) criticism, which triggers the same kind of response in the brain as physical pain.