Learning to Have a Difficult Conversation

Tom Truly is project manager on a project that has recently missed a deadline and lost a key customer. Sarah, the project sponsor, has called a meeting to discuss progress. Sarah has been under pressure from senior management to "fix" the high-visibility project. She is angry that Tom didn't inform her in advance about the [...]

2017-08-25T15:44:36+00:002 March, 2009|Tags: , , , , |